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PRIVACY POLICY

Last updated: April 14, 2026

Introduction

This Privacy Policy describes how the Exhibition Services & Contractors Association ("ESCA," "we," "us," or "our") collects, uses, and shares information through gateway.esca.org (the "Site") and The Gateway compliance management program (the "Program").

Information We Collect

We collect information you provide directly to us when you use the Site, including:

  • Identifying information such as your name, company name, job title, business email address, business mailing address, and phone number.
  • Event and submission information such as the event you are working, booth number, Exhibitor Appointed Contractor or vendor details, and related compliance information.
  • Insurance documentation such as certificates of insurance and related policy information.
  • Payment information collected by our Service Administrator, ExhibitorInsurance.com, at the point of payment. ESCA does not directly receive or store your payment card information.
  • Technical information automatically collected when you visit the Site, including IP address, browser type, device information, and pages visited.

How We Use Your Information

We use the information we collect to:

  • Operate the Site and the Program, including processing submissions, conducting compliance review, and issuing clearances.
  • Communicate with you about your submission, your account, and Program-related updates.
  • Maintain records required by the Program, participating events, and applicable law.
  • Improve the Site and the Program.
  • Comply with legal obligations and enforce our Terms.

How We Share Your Information

We share information as follows:

  • With the Service Administrator (ExhibitorInsurance.com, operated by Neostein Risk Management Inc.) for the purpose of reviewing submitted certificates and administering payment.
  • With participating ESCA members, show organizers, and Official Service Providers for events where your submission applies, limited to information necessary to confirm your compliance status for that event.
  • With service providers who support the operation of the Site, such as hosting and analytics providers, under confidentiality obligations.
  • When required by law, subpoena, or other legal process, or to protect the rights, safety, or property of ESCA, our members, or others.

We do not sell your personal information.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.

Data Retention

We retain submission records and related information for as long as reasonably necessary to operate the Program, meet legal and regulatory requirements, and resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of personal information we hold about you. To exercise these rights, contact us at the address below. We will respond within the time required by applicable law.

California residents: under the California Consumer Privacy Act, you may have additional rights, including the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. ESCA does not sell personal information.

Canadian residents: Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to access the personal information we hold about you and to request correction of any inaccuracies. You also have the right to withdraw consent to our collection or use of your information, subject to legal or contractual restrictions. To exercise these rights, contact our Privacy Officer at gateway@esca.org. If you have an unresolved privacy concern, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Cookies and Similar Technologies

The Site may use cookies and similar technologies to maintain session information, analyze usage, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Third-Party Links

The Site contains links to third-party sites, including ExhibitorInsurance.com. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the Site with a revised "Last updated" date.

Contact
Questions about this Policy may be directed to: Exhibition Services & Contractors Association gateway@esca.org.

Mailing Address

8501 W. 191st Street, Unit 1,
Mokena, IL 60448